At ArtiQ, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your personal data when you use our platform as a business owner, artist, designer, or creative professional to sell and promote your products and services. By using ArtiQ, you consent to the practices described in this policy.
If you have any questions, feel free to contact us at info@artiq.ae.
1. Information We Collect
ArtiQ collects the following types of information from business owners using our platform:
1.1 Personal Information: This includes:
- Your name, business name, email address, phone number, mailing address, payment details, and other information you provide when registering and using the platform.
- Your profile information, including any images or content you upload for promotional purposes.
1.2 Business Information: We collect information related to your business activities on the platform, such as:
- The products you list, including descriptions, prices, and images.
- Transaction data, including sales, commissions, and payments made to you.
1.3 Usage Information: We collect information about how you interact with the platform, including:
- Your IP address, browser type, device type, pages viewed, and actions taken on the platform.
- Any communications or messages exchanged with ArtiQ or other users on the platform.
1.4 Location Data: If you enable location services on your device, we may collect information about your physical location to improve the functionality of the app.
1.5 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to gather information about your use of the platform, enhance your experience, and provide personalized services.
2. How We Use Your Information
ArtiQ uses the information we collect from business owners for the following purposes:
2.1 Account Creation and Management: To create, manage, and maintain your account, process transactions, and provide customer support.
2.2 Service Provision and Improvement: To provide the services you signed up for, enhance the user experience, and continuously improve the platform.
2.3 Marketing and Communication: To send you important information regarding your account, promotional materials, newsletters, and updates about ArtiQ. You can opt-out of receiving promotional communications at any time by following the unsubscribe instructions provided in the emails.
2.4 Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal requests. This includes the prevention of fraud, ensuring the security of the platform, and protecting our legal rights.
2.5 Payment Processing: To process transactions and payments for products and services sold through the platform, including calculating commissions and facilitating payment transfers to business owners.
2.6 Personalization and Analytics: To personalize your experience on the platform and use analytical tools to monitor usage trends, improve performance, and optimize the platform’s features.
3. Payment Information
We use third-party payment processors, such as [insert payment processor], to process payments on ArtiQ. Your payment details (such as credit card number, billing address, etc.) are securely transmitted to our payment processor using encryption technology. We do not store or access your full credit card information. Please refer to [insert payment processor’s privacy policy] for more information on how your payment information is handled.
4. Sharing Your Information
ArtiQ respects your privacy and will not sell your personal data to third parties. However, we may share your information with third parties in the following circumstances:
4.1 Service Providers: We may share your information with third-party service providers who assist us in operating the platform, such as payment processors, hosting services, customer support, marketing services, and data analysis providers. These providers are bound by confidentiality agreements and are not permitted to use your information for any purpose other than providing services on our behalf.
4.2 Business Transactions: In the event that ArtiQ undergoes a merger, acquisition, sale of assets, or similar transaction, your personal information may be transferred to the acquiring entity.
4.3 Legal Obligations: We may disclose your personal data if required by law or in response to valid legal requests by government authorities or law enforcement, such as subpoenas, court orders, or other legal processes.
4.4 Protection of Rights: We may share your information if necessary to enforce our Terms and Conditions, protect the security or integrity of our platform, and safeguard the rights, property, or safety of ArtiQ, its users, or the public.
5. Marketing and Advertising
We may use your data to provide you with personalized marketing content or targeted advertisements based on your activity on the platform. You can opt out of receiving personalized ads by adjusting your settings or contacting us at info@artiq.ae. We may also share anonymized user data with third-party ad networks for this purpose. [Include links to third-party ad network privacy policies, if applicable].
6. Third-Party Services and Data Sharing
ArtiQ integrates with third-party services to enhance the functionality of the platform. This includes [payment processors, analytics tools, marketing platforms, etc.]. These third parties may have access to certain personal data to perform services on our behalf. We ensure that these third parties comply with our privacy and data protection policies.
For example:
- Payment Processing: We use [payment service] for secure transactions. Your payment information is shared with them for payment processing.
- Analytics: We use tools such as Google Analytics to monitor usage trends and improve platform performance. These tools collect data on your behavior on the platform, such as pages visited, time spent, and actions taken.
7. Data Retention
7.1 Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including the provision of our services and the fulfillment of legal obligations. This includes maintaining transactional records for tax, legal, or regulatory reasons.
7.2 Account Termination: If you choose to delete or terminate your account, we will delete or anonymize your personal data, unless retention is required by law or for legitimate business purposes.
8. Data Anonymization and Aggregation
We may aggregate and anonymize your personal data for internal purposes such as analytics, research, and product improvement. This means that your information is combined with other users’ data in a way that it no longer identifies you personally.
9. Data Security
9.1 Data Protection: ArtiQ uses industry-standard security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your personal information from unauthorized access, loss, theft, or misuse.
9.2 User Responsibilities: While we take reasonable steps to safeguard your data, you are responsible for maintaining the confidentiality of your account credentials and securing access to your account. We encourage you to use strong, unique passwords and enable two-factor authentication (2FA) where possible.
10. Location-Based Services
If you enable location services on your device, ArtiQ may collect and process your location data to provide location-based features such as local delivery options or tailored content. You can manage your location preferences in your device settings. If you choose to disable location services, certain features of the app may be limited or unavailable.
11. Data Breach Notification
In the event of a data breach that compromises your personal information, ArtiQ will notify you within 72 hours of discovering the breach. We will take steps to contain and resolve the breach, including informing you about what data was compromised and any steps you should take to protect yourself.
12. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights include:
12.1 Access and Correction: You have the right to access and correct the personal information we hold about you. You can update or modify your account information through your ArtiQ profile settings.
12.2 Data Deletion: You may request the deletion of your personal data. Please note that certain information may need to be retained for legal or business purposes, even after your account is closed.
12.3 Data Portability: You may request a copy of the personal data you provided to us in a structured, machine-readable format.
12.4 Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to certain other types of processing under certain conditions.
12.5 Withdraw Consent: If we rely on your consent for processing your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, you can contact us at info@artiq.ae.
13. Parental Consent and Age Restrictions
If you are under the age of 18, you may use ArtiQ only with the consent of a parent or legal guardian. We take steps to verify parental consent where necessary. If we determine that a user is under 18 and has not provided appropriate parental consent, we reserve the right to suspend or terminate the account.
14. International Data Transfers
ArtiQ is based in the United Arab Emirates (UAE), and your personal information may be processed and stored in the UAE or other countries where our third-party service providers operate. By using ArtiQ, you consent to the transfer of your personal data to countries outside of your home country, which may have different data protection laws. We take steps to ensure that your personal data is protected in accordance with this Privacy Policy, regardless of where it is processed.
15. Cookies and Tracking Technologies
15.1 Cookies: ArtiQ uses cookies to collect information about your interactions with the platform, track your preferences, and provide personalized services. Cookies are small data files stored on your device that help improve the user experience.
15.2 Managing Cookies: You can choose to block or delete cookies through your browser settings, but this may impact your experience on the platform. Some features of the platform may not function properly if cookies are disabled.
15.3 Third-Party Tracking: We may also allow third-party service providers to use cookies or other tracking technologies to collect information about your use of the platform. This data helps us analyze usage patterns and provide relevant advertisements.
16. Limitation of Liability
While we take all necessary precautions to protect your data, ArtiQ cannot be held responsible for unauthorized access, data loss, or any damages arising from third-party service providers or breaches outside our reasonable control. By using ArtiQ, you agree that your use of the platform is at your own risk. ArtiQ’s liability is limited to the total amount paid by you in the 12 months preceding any claim.
17. Changes to This Privacy Policy
17.1 Policy Updates: ArtiQ may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the updated policy on our platform or by emailing you directly. The “Effective Date” at the top of this policy will indicate when the changes take effect.
17.2 Continued Use: Your continued use of ArtiQ after the updated Privacy Policy becomes effective constitutes your acceptance of those changes. We encourage you to review this policy periodically.
18. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: info@artiq.ae
Last Updated: November 2024